It takes more than just good products or services to win loyal customers. The companies that retain customers are those that...
Tags: Customer engagement, Salesforce, Sales Cloud,
At Salesforce, trust has always been a core value. With the ability to significantly impact every area of business, trust...
With the holiday season upon us, I started thinking about how service teams are doing. How are they working together? Do they...
Tags: technology, cloud, Cloud Services,
Salesforce Genie is the real-time platform for customer magic. By harmonising data that’s updated every millisecond, it enables...
Tags: customer experience, business growth, Customer engagement,
Contrary to popular belief, customer experience is not a new phenomenon. Remember those childhood visits to the neighbourhood...
Tags: business growth, Customer engagement, Salesforce,
Tags: customer experience, cloud, Cloud Services,
Tags: cloud, Cloud Services, Salesforce,
Tags: Digital Transformation, Customer engagement, Salesforce
Increasing internet penetration and the large base of smartphone users have made India a poster child for mobile...
