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By Loretta Shen On August 4, 2022

Adapt Your Marketing Data Analytics for a New Era of Customer Privacy

These companies improved their data strategies to create meaningful customer experiences and improve efficiencies across teams.


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Tags: Content Marketing, Marketing, data culture

By Ari Bendersky On July 7, 2022

The Labor Shortage Is Hurting Everyone — Believe It or Not Automation Can Help

The pandemic has left many industries without necessary workers. Adding AI, robots, and other forms of automation can help fill...


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Tags: automation, Employee Experience

By Fatemeh Khatibloo On June 27, 2022

Your Contact Center Agents Are Burnt Out – Here’s How To Help Them

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and...


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Tags: automation, Employee Experience, future of work

By Lizanne Kiel On June 21, 2022

3 Ways Growing Businesses Prepare for Long-term Success

Business success for growing businesses often follows when their teams improve the customer experience and look at the whole...


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Tags: customer experience, small business, customer success,

By Tarun Mahajan On May 19, 2022

RIM: You reduce risk; we secure, stabilize and improve performance

The majority of enterprises today are scrambling to digitally transform their IT infrastructure with new systems, applications,...


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Tags: RIM, Remote Infrastructure Management, Support Services,

By Shivajyoti Bhattacharjee On May 2, 2022

Connected Care: Building a Better Future for Healthcare

Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring...


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Tags: Blockchain, Healthcare Technology, connected care,

By Arun Pandey On April 11, 2022

Layout of the Future: Promising Trends in RealTech

At this decade’s start, mortgage rates saw historic lows. But in 2021, housing demand far exceeded the supply, causing market...


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Tags: technology, Future technologies, Data Analytics,

By Anjan Salgia On January 6, 2022

Total Experience - How Wearable Can Enhance the Mall Experience

As the pandemic slows down and we learn to live with it, weekend recreation and shopping are steadily returning to normal. The...


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Tags: Digital Transformation, technology, Retail,

By Manash Deb, Samir Kakli & Julia Beck On December 17, 2021

Automate building an integrated analytics solution with AWS Analytics Automation Toolkit

Amazon Redshift is a fast, fully managed, widely popular cloud data warehouse that powers the modern data architecture enabling...


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Tags: automation, AWS, Amazon Redshift

By Erin Carlyle On December 14, 2021

3 Ways Customer Service Is Like Home Design

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

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