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These companies improved their data strategies to create meaningful customer experiences and improve efficiencies across teams.


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Tags: Content Marketing, Marketing, data culture

The pandemic has left many industries without necessary workers. Adding AI, robots, and other forms of automation can help fill...


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Tags: automation, Employee Experience

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and...


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Tags: automation, Employee Experience, future of work

Business success for growing businesses often follows when their teams improve the customer experience and look at the whole...


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Tags: customer experience, small business, customer success,

The majority of enterprises today are scrambling to digitally transform their IT infrastructure with new systems, applications,...


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Tags: RIM, Remote Infrastructure Management, Support Services,

Patients and physicians have now experienced the power of connected health, making virtual visits and remote patient monitoring...


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Tags: Blockchain, Healthcare Technology, connected care,

At this decade’s start, mortgage rates saw historic lows. But in 2021, housing demand far exceeded the supply, causing market...


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Tags: technology, Future technologies, Data Analytics,

As the pandemic slows down and we learn to live with it, weekend recreation and shopping are steadily returning to normal. The...


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Tags: Digital Transformation, technology, Retail,

Amazon Redshift is a fast, fully managed, widely popular cloud data warehouse that powers the modern data architecture enabling...


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Tags: automation, AWS, Amazon Redshift

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,