It takes more than just good products or services to win loyal customers. The companies that retain customers are those that...
Tags: Customer engagement, Salesforce, Sales Cloud,
Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For...
Tags: customer experience, business growth, Customer engagement,
At Salesforce, trust has always been a core value. With the ability to significantly impact every area of business, trust...
ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now...
Right on the heels of the peak seasons, businesses are doing everything they can to equip their supply chains with improved...
Tags: supply chain and logistics, WMS, Warehouse Management,
With the holiday season upon us, I started thinking about how service teams are doing. How are they working together? Do they...
Tags: technology, cloud, Cloud Services,
Salesforce Genie is the real-time platform for customer magic. By harmonising data that’s updated every millisecond, it enables...
Tags: customer experience, business growth, Customer engagement,
Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency...
Contrary to popular belief, customer experience is not a new phenomenon. Remember those childhood visits to the neighbourhood...
Tags: business growth, Customer engagement, Salesforce,
Digitalization is a strategic business objective in 80% of organizations, according to OCEG research sponsored by ServiceNow. ...
