Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For...
Tags: customer experience, business growth, Customer engagement,
At Salesforce, trust has always been a core value. With the ability to significantly impact every area of business, trust...
ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now...
Salesforce Genie is the real-time platform for customer magic. By harmonising data that’s updated every millisecond, it enables...
Tags: customer experience, business growth, Customer engagement,
Tags: customer experience, small business, customer success,
Tags: customer experience, cloud, Cloud Services,
Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital...
Tags: customer experience, automation, ServiceNow,
As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...
Tags: customer experience, Digital Transformation, technology,
The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...
Tags: customer experience, AI, Multichannel,
