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By Erin Carlyle On December 14, 2021

3 Ways Customer Service Is Like Home Design

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

By Keri Brooke On December 9, 2021

5 New Sales Metrics Every Sales Leader Should Be Thinking About

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


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Tags: customer experience, cloud, Cloud Services,

By Paul Hong On September 23, 2021

How human-centered design yields better ITSM experiences

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital...


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Tags: customer experience, automation, ServiceNow,

By Amit Prabhu On September 13, 2021

Never Miss a Moment with Data-Driven Marketing

As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...


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Tags: customer experience, Digital Transformation, technology,

By Itika Saxena On July 27, 2020

From multichannel to the omnichannel world – Delivering unified, seamless customer experience

The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...


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Tags: customer experience, AI, Multichannel,

By Debasis Ray On August 2, 2019

Essential Digital Transformation Guide for Growing Businesses

Technology is changing the society; it is embedded in everything we do, improving the ways we work, live, and experience this...


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Tags: customer experience, personalization, Digital Transformation,