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Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


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Tags: customer experience, cloud, Cloud Services,

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital...


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Tags: customer experience, automation, ServiceNow,

As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...


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Tags: customer experience, Digital Transformation, technology,

The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...


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Tags: customer experience, AI, Multichannel,

Technology is changing the society; it is embedded in everything we do, improving the ways we work, live, and experience this...


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Tags: customer experience, personalization, Digital Transformation,