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It takes more than just good products or services to win loyal customers. The companies that retain customers are those that...


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Tags: Customer engagement, Salesforce, Sales Cloud,

At Salesforce, trust has always been a core value. With the ability to significantly impact every area of business, trust...


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Tags: customer experience, Customer engagement, Salesforce,

With the holiday season upon us, I started thinking about how service teams are doing. How are they working together? Do they...


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Tags: technology, cloud, Cloud Services,

Salesforce Genie is the real-time platform for customer magic. By harmonising data that’s updated every millisecond, it enables...


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Tags: customer experience, business growth, Customer engagement,

Contrary to popular belief, customer experience is not a new phenomenon. Remember those childhood visits to the neighbourhood...


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Tags: business growth, Customer engagement, Salesforce,

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


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Tags: customer experience, cloud, Cloud Services,

A 20+-year industry veteran shares expert advice on sales forecasting techniques that lead to accurate numbers and predictable...


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Tags: cloud, Cloud Services, Salesforce,

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


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Tags: Digital Transformation, Customer engagement, Salesforce

Increasing internet penetration and the large base of smartphone users have made India a poster child for mobile...


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Tags: Digital Transformation, App Development, Salesforce,