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Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


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Tags: customer experience, cloud, Cloud Services,

A 20+-year industry veteran shares expert advice on sales forecasting techniques that lead to accurate numbers and predictable...


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Tags: cloud, Cloud Services, Salesforce,

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


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Tags: Digital Transformation, Customer engagement, Salesforce

Increasing internet penetration and the large base of smartphone users have made India a poster child for mobile...


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Tags: Digital Transformation, App Development, Salesforce,

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The...


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Tags: CRM, Customer engagement, Thought Leadership,

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...


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Tags: Customer engagement, Salesforce