BLOG

I’d like to learn more about Cybage!
By Erin Carlyle On December 14, 2021

3 Ways Customer Service Is Like Home Design

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


( read )

Tags: customer experience, Customer engagement, Salesforce,

By Keri Brooke On December 9, 2021

5 New Sales Metrics Every Sales Leader Should Be Thinking About

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


( read )

Tags: customer experience, cloud, Cloud Services,

By Andy Kofoid On December 6, 2021

5 Accurate Sales Forecasting Techniques for Predictable Revenue

A 20+-year industry veteran shares expert advice on sales forecasting techniques that lead to accurate numbers and predictable...


( read )

Tags: cloud, Cloud Services, Salesforce,

By Megan Reynolds On September 13, 2021

What Innovative Marketers Have Learned About Digital Transformation

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


( read )

Tags: Digital Transformation, Customer engagement, Salesforce

By Salesforce India On September 7, 2021

Accelerating Digital Transformation with Rapid App Development in Low-Code Environments

Increasing internet penetration and the large base of smartphone users have made India a poster child for mobile...


( read )

Tags: Digital Transformation, App Development, Salesforce,

By Taylor Price On July 2, 2021

New Research: Is CRM the Secret to Connecting Your Business Silos?

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The...


( read )

Tags: CRM, Customer engagement, Thought Leadership,

By Sridhar H On July 1, 2021

Navigating Customer Service Transformation with Technology: Insights from the Salesforce State of Service Report

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...


( read )

Tags: Customer engagement, Salesforce