Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...
Tags: chatbots, Customer engagement, ServiceNow,
As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...
Tags: customer experience, Digital Transformation, technology,
Tags: Digital Transformation, Customer engagement, Salesforce
Tags: CRM, Customer engagement, Thought Leadership,
With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...
Tags: Customer engagement, Salesforce
The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...
Tags: customer experience, AI, Multichannel,