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Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...


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Tags: chatbots, Customer engagement, ServiceNow,

As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...


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Tags: customer experience, Digital Transformation, technology,

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


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Tags: Digital Transformation, Customer engagement, Salesforce

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The...


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Tags: CRM, Customer engagement, Thought Leadership,

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...


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Tags: Customer engagement, Salesforce

The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...


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Tags: customer experience, AI, Multichannel,