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By Erin Carlyle On December 14, 2021

3 Ways Customer Service Is Like Home Design

Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer...


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Tags: customer experience, Customer engagement, Salesforce,

By Katie Jansons On September 14, 2021

How a chatbot taught us never to settle for complex technology

Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...


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Tags: chatbots, Customer engagement, ServiceNow,

By Amit Prabhu On September 13, 2021

Never Miss a Moment with Data-Driven Marketing

As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...


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Tags: customer experience, Digital Transformation, technology,

By Megan Reynolds On September 13, 2021

What Innovative Marketers Have Learned About Digital Transformation

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


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Tags: Digital Transformation, Customer engagement, Salesforce

By Taylor Price On July 2, 2021

New Research: Is CRM the Secret to Connecting Your Business Silos?

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The...


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Tags: CRM, Customer engagement, Thought Leadership,

By Sridhar H On July 1, 2021

Navigating Customer Service Transformation with Technology: Insights from the Salesforce State of Service Report

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...


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Tags: Customer engagement, Salesforce

By Itika Saxena On July 27, 2020

From multichannel to the omnichannel world – Delivering unified, seamless customer experience

The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...


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Tags: customer experience, AI, Multichannel,