It takes more than just good products or services to win loyal customers. The companies that retain customers are those that...
Tags: Customer engagement, Salesforce, Sales Cloud,
Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For...
Tags: customer experience, business growth, Customer engagement,
At Salesforce, trust has always been a core value. With the ability to significantly impact every area of business, trust...
ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recentNow...
Salesforce Genie is the real-time platform for customer magic. By harmonising data that’s updated every millisecond, it enables...
Tags: customer experience, business growth, Customer engagement,
Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency...
Contrary to popular belief, customer experience is not a new phenomenon. Remember those childhood visits to the neighbourhood...
Tags: business growth, Customer engagement, Salesforce,
Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...
Tags: chatbots, Customer engagement, ServiceNow,
As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...
Tags: customer experience, Digital Transformation, technology,
