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Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.

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Tags: Digital Transformation, Customer engagement, Salesforce

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The...

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Tags: CRM, Customer engagement, Thought Leadership,

With social distancing and lockdown dictating the terms, the spotlight was firmly on customer service last year as case volumes...

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Tags: Customer engagement, Salesforce

The successful 2020 retailer will also build a true omnichannel operation that allows customers to interface through any channel...

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Tags: customer experience, AI, Multichannel,