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A move to the cloud should be a part of any enterprise and public sector organization's sustainability strategy, as a major...


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Tags: cloud, AWS Cloud Storage, AWS

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and...


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Tags: customer experience, cloud, Cloud Services,

The new world of hybrid work requires creative ways to engage with customers and employees no matter where they’re located. To...


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Tags: ServiceNow, ServiceNow Cloud, ServiceNow Cloud Platform

A 20+-year industry veteran shares expert advice on sales forecasting techniques that lead to accurate numbers and predictable...


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Tags: cloud, Cloud Services, Salesforce,

Access to any airport is tightly governed. When you’re one of Europe’s busiest airports and a high-profile piece of national...


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Tags: ServiceNow, ITSM, ServiceNow ITSM,

IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the...


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Tags: automation, ServiceNow, ITSM,

At ServiceNow, ITSM is like a favorite sports car we’ve tuned and optimized over the years into a precision machine that can keep...


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Tags: automation, ServiceNow, ITSM,

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital...


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Tags: customer experience, automation, ServiceNow,

In today's competitive environment, software-driven businesses are looking for ways to consistently deliver good quality products...


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Tags: technology, Agile Practices, testing,

Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...


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Tags: chatbots, Customer engagement, ServiceNow,