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IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the...


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Tags: automation, ServiceNow, ITSM,

At ServiceNow, ITSM is like a favorite sports car we’ve tuned and optimized over the years into a precision machine that can keep...


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Tags: automation, ServiceNow, ITSM,

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital...


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Tags: customer experience, automation, ServiceNow,

In today's competitive environment, software-driven businesses are looking for ways to consistently deliver good quality products...


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Tags: technology, Agile Practices, testing,

Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the...


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Tags: chatbots, Customer engagement, ServiceNow,

As the barriers to digital entry continue to shrink, new-age technologies continue to provide a variety of capabilities that...


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Tags: customer experience, Digital Transformation, technology,

Industry leaders discussed how to launch transformation efforts with data, strategy, content, technology, and inclusivity.


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Tags: Digital Transformation, Customer engagement, Salesforce

In 2020, the airline industry's revenue totaled $328 billion, a mere 40 percent of the year before. The sector is projected to...


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Tags: Digital Transformation, Future technologies, Machine Learning,

A 2020 McKinsey Global Survey found 31% of organizations have fully automated at least one business process, and another 35% of...


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Tags: automation, RPA, ServiceNow,

Increasing internet penetration and the large base of smartphone users have made India a poster child for mobile...


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Tags: Digital Transformation, App Development, Salesforce,